A facility booking conflicts with another booking

NizamOS never lets two things hold the same facility at the same time. Program sessions that use a facility, pending requests and confirmed bookings all hold their time. When a new one overlaps, it is refused, so a room is never double-booked.

"That facility is already booked for part of that time."#

You see this when creating or changing a program session at a NizamOS facility.

1. Open Bookings and look at the Schedule tab for that week, or the All bookings tab, to see what holds the room.
2. Choose another time, choose another facility, or switch the session to a Custom location, which reserves nothing.
3. If the other booking is no longer needed, cancel or decline it first, then save the session again.

For a recurring series, a clash on any one date stops the whole series from being created, so nothing is half-made. Move or remove the clashing booking and create the series again. Dates that already have a session are skipped.

A visitor's time was taken#

On the public booking page, if someone else takes a time between the visitor choosing it and submitting, the visitor sees a message and the available times are refreshed. They pick another free time.

A pending request is blocking the room#

A pending request holds its time from the moment it is submitted. To free the time, open Bookings, go to Requests, select Review, and select Decline. Declining releases the time immediately. Approving keeps it held.

A speaker clash#

An accepted speaker can't be confirmed for two sessions at the same time. Choose a different speaker or move one of the sessions.

Good to know#

• Declined and cancelled bookings never hold a facility.
• Moving a session to a new time or facility moves its reservation with it. Switching a session to a custom location releases the reservation.
• All booking times are in your organization's timezone, set in Organization settings → Organization.
• Reserving a facility for a session needs the Complete plan. See Schedule program sessions and Public booking page and booking approvals.