Fix TV pairing and TV code problems

There are two kinds of codes in Mosque TV, and they are not interchangeable:

• A pairing code is shown by the NizamOS TV app on the TV. You type it into NizamOS under Mosque TV → TV Screens → Pair a TV.
• A TV code is shown in NizamOS under Mosque TV → TV Settings. You type it into a web browser on the TV, at the Enter TV Code page.

"No TV is waiting with that code"#

1. Check the code on the TV screen again and retype it. Capitals, spaces and dashes don't matter.
2. Pairing codes expire after 10 minutes. If the TV is showing a newer code, use that one.
3. Make sure you typed the pairing code into Pair a TV, not into the TV's browser.

"Too many codes that didn't match"#

After several codes that don't match, NizamOS stops accepting codes for a while. Wait an hour, then try again with the code currently on the TV.

The code was accepted but the TV isn't paired yet#

After you choose Pair TV, the TV asks you to confirm your mosque's name. Press OK on the TV's remote. Until then, pairing isn't finished.

The TV is paired but shows nothing#

Open Mosque TV → TV Settings and make sure Turn on Mosque TV is ticked. See Fix a blank, stuck or offline Mosque TV.

"TV code not found" in the browser#

1. Check the code in Mosque TV → TV Settings → TV code.
2. Make sure Turn on Mosque TV is ticked. A switched-off display gives the same message as a wrong code.
3. If someone chose Get a new code, the old code no longer works. Use the new one.
4. TV codes are 6 characters and never contain 0, 1, I, L or O. If you typed one of those, you probably read an O as a 0 or similar.

Good to know#

• You can always use the Full TV link from TV Settings instead of the short code.
• Pairing a TV again is safe. If a TV was removed, it returns to its pairing screen and shows a new code.
• Only Organization Admins and Super Admins can pair TVs or see the TV code.