Can't sign in or didn't receive the email

Most sign-in problems come down to the wrong email address, an old link, or access that hasn't been granted yet. Work through the list below.

"The email or password you entered is incorrect"#

1. Check you're using the email address your invitation was sent to.
2. Choose Forgot password? and set a new password. See Reset your password.

I didn't receive the invitation or reset email#

1. Check your spam or junk folder, and search your inbox for "NizamOS".
2. Make sure the address is exactly right. NizamOS only sends to the email on your record.
3. Wait a few minutes. If you request too many emails, NizamOS says "Too many reset emails were requested. Wait a few minutes, then try again."
4. Ask your administrator to check your row in Organization settings → User Access (see below).

What your administrator sees in User Access#

• Invite Sent — the invitation went out. An invitation link lasts 24 hours.
• Invite Expired or Invite Not Sent — they choose Resend Invite or Send Invite.
• Active — you already have a login; they can choose Send Password Reset.
• No email on file — they need to add your email to your People record first.

The link in my email doesn't work#

• "Unable to open this secure link." The link was used already, expired, or a newer one was sent. If you've already set your password, just sign in. Otherwise request a new link and open the newest email.
• "This link is incomplete." Use the button in the email, or copy the whole link into your browser.
• Opening a link in a different browser is fine: after Continue to password setup, NizamOS shows which email address you're setting the password for.

"No organization access" or "Internal access unavailable"#

• No organization access — your account isn't connected to any organization. Ask your organization's administrator to grant you access.
• Internal access unavailable — you belong to the organization but have no role, group or volunteer activity in its main workspace. Parents and teachers are sent to their own portal instead.

Setting up a new organization#

If your organization setup invitation says it belongs to a different account, sign out and sign in with the address it was sent to. If it has expired, contact NizamOS. See Create your organization.

Still stuck?#

Ask an Organization Admin or Super Admin in your organization first. Administrators can contact NizamOS through https://nizamos.ca.