A parent can't get into the Parent Portal

Most Parent Portal problems come from an expired link, a different email address, or a guardian who wasn't given access to the right family. An Organization Admin can fix all of these from the family's page.

"Invitation unavailable"#

The activation link has expired (links last 48 hours), was replaced by a newer one, or was already used.

1. Open Madrasa → Families and open the family.
2. Select the key icon next to the guardian.
3. Select Replace invitation (or Issue invitation) and send the new link.

If the parent already activated their account, they don't need a new link. They just sign in.

The activation page asks them to sign in#

That is expected. They select Sign in to activate and sign in with the same email address that received the invitation. The activation page shows a partly hidden version of that address. New parents set their password from the account setup email first.

"Parent Portal access unavailable"#

The account they signed in with has no active parent access in your organization. Check that:

• they signed in with the email on their guardian record, not another address;
• they opened and activated the invitation link after signing in;
• the invitation wasn't revoked.

Issue a new invitation if needed.

You can't issue an invitation#

• The button is disabled — the guardian has no email address on file. Add one to their People record.
• "This person needs to verify their identity before account access can be enabled." — this guardian's email can't be used for sign-in yet. Contact NizamOS support.
• The key icon only appears for guardians whose relationship is parent or guardian.

The parent sees no children or no fees#

• In the invitation dialog, check that the right family is ticked. Parents only see the families they were given access to.
• Check that the child is on that family and has a student profile.
• Fees appear once charges have been generated for the child's program. See Madrasa monthly fees and payments.

Email didn't arrive#

Ask the parent to check their spam folder. You can also copy the Activation link shown in the dialog when you issue the invitation, and send it to that parent only. It is shown once and NizamOS doesn't keep a copy, so replace the invitation if you lose it.

For more about the portal, see The Madrasa Parent Portal.