Reset your password

If you forgot your password, or never set one, NizamOS can email you a secure link to choose a new one.

Reset it yourself#

1. On the sign-in page, choose Forgot password?
2. Enter the exact email address your NizamOS account or invitation was sent to, and choose Send reset link.
3. Open the newest email from NizamOS and select its button.
4. On Confirm your email link, choose Continue to password setup.
5. On Choose a new password, check the email address shown. It is the account you will sign in with.
6. Enter a New password of at least 8 characters, enter it again under Confirm new password, and choose Update password.
7. Sign in with your new password.

Ask an administrator#

An Organization Admin or Super Admin can send you a reset email: in Organization settings → User Access, they find your row and choose Send Password Reset.

Good to know#

• For privacy, NizamOS always says "If an account exists for that email, a password reset link is on its way", whether or not the address has an account.
• If you requested more than one link, use the newest email.
• To change a password you still know, use the same Forgot password? steps.
• Use a password you don't use for any other account.

Troubleshooting#

• "Unable to open this secure link." The link was already used, has expired, or is not the newest one. If you already set your password, just sign in. Otherwise request a new link and use the newest email.
• "This link is incomplete." Open the email again and use its button, or copy the whole link into your browser.
• "Too many reset emails were requested." Wait a few minutes, then try again.
• "The passwords do not match." Type the same new password in both fields.
• "This password has appeared in a known data breach" or "This password is too weak." Choose a different, longer password.
• No email arrived? See Can't sign in or didn't receive the email.